Dubai: Dubai Electricity and Water Authority (DEWA) has announced that its virtual employee Rammas, powered by artificial intelligence (AI) and ChatGPT, handled over 1.6 million inquiries in Arabic and English in 2025. Using the most advanced AI model, Rammas delivers accurate, real-time responses by drawing information directly from DEWA's website.
According to Emirates News Agency, since its launch in 2017 up to the end of 2025, Rammas has responded to more than 12.7 million inquiries across DEWA's communication channels. Saeed Mohammed Al Tayer, MD and CEO of DEWA, stated, "At DEWA, we continuously harness the most advanced future technologies to unlock new opportunities that enhance quality of life and deliver seamless, secure and innovative services for all stakeholders." He emphasized that DEWA is in line with the UAE Strategy for Artificial Intelligence 2031, accelerating the adoption of AI to enhance productivity, boost efficiency, and redefine service delivery standards.
Rammas is accessible through DEWA's website, smart app, and service robots, as well as via Facebook, Amazon Alexa, Google Assistant, and WhatsApp Business at (04) 601 9999. This integration of intelligent systems across DEWA's platforms aims to elevate the customer experience, enhance government processes, and fast-track digital transformation, reinforcing DEWA's global competitiveness as a leading utility service provider.