Dubai: Dubai Health has announced that its Ambulatory Health Centres, encompassing primary healthcare centres and outpatient specialised centres, as well as its hospitals have received accreditation from the Australian Council on Healthcare Standards International (ACHSI) during a celebration held at the Dubai Health stand at WHX Dubai. The event was attended by Bryony Hilless, Consul General of Australia in Dubai and Northern Emirates; Mounir Sankary, Deputy Consul General and Trade and Investment Commissioner; Dr. Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences; Dr. Hanan Al Suwaidi, Deputy CEO and Chief Academic Officer of Dubai Health, and Provost of Mohammed Bin Rashid University of Medicine and Health Sciences; Dr. Muna Tahlak, Chief Medical Officer of Dubai Health; Dr. Tarek Fathey, Chief Clinical Officer of Dubai Health; and Dr. Entesar Al Hammadi, Chief of Patient Safety and Quality at Dubai Health.
According to Emirates News Agency, this achievement reflects Dubai Health's commitment to implementing the highest global standards in healthcare services through initiatives designed to elevate both patient and employee experience. The ACHSI assessment leveraged results from the Press Ganey Patient Survey Program, alongside the 'Dubai Health Majalis: Voice of the Community' initiative, which encouraged active community participation in shaping healthcare services. Feedback was also gathered through the 04 Platform, a unified communications channel that enables customers to submit suggestions, comments, and complaints.
Dr. Amer Sharif stated that receiving accreditation from ACHSI represents a significant step forward in reinforcing Dubai's position as a global healthcare destination. It aligns with their commitment to delivering high-quality, patient-centred care, in line with their broader vision to advance health for humanity. He emphasized that this achievement is a testament to the dedication of their teams, whose efforts continue to strengthen their integrated academic health system, guided by global best practices.
Dr. Entesar AlHammadi remarked on the achievement, noting that securing ACHSI accreditation is a key part of Dubai Health's strategy to pursue international endorsements. This enables them to benchmark their centres against leading global healthcare systems, supporting the continuous advancement of their services through initiatives that prioritize both patient and employee experience. Dr. AlHammadi confirmed that the accreditation encompasses Dubai Health's Ambulatory Health Centres, including primary healthcare centres and outpatient specialised centres, as well as its hospitals, all of which met comprehensive standards covering patient and employee experience, clinical service quality, education and training, support services, infrastructure, and accessibility for people of determination.
She added that their centres are the first in the world to receive this accreditation within an integrated academic health system, demonstrating excellence across clinical care, education, research, and patient safety. The ACHSI accreditation adds to Dubai Health's Joint Commission International (JCI) accreditation, reflecting continued alignment with global best practices.
The Australian Council on Healthcare Standards International is one of the world's foremost healthcare accreditation bodies. It is an independent, non-profit organization dedicated to advancing the quality and safety of healthcare services worldwide.