Dubai: With global travel reaching unprecedented levels, Emirates has announced its busiest year for baggage handling to date. Between April 2024 and March 2025, the airline successfully managed over 2.8 million bags each month, averaging 100,000 bags daily, from Dubai to 140 international destinations.
According to Emirates News Agency, these numbers represent a 3.7% increase compared to the previous year. Despite the complexity of its operations, Emirates has maintained an impressive 99.9% baggage handling success rate from its Dubai hub. This exceptional performance positions Emirates as the leading airline globally in terms of baggage handling efficiency. The airline's rate of baggage mishandling, which includes delayed, lost, or misplaced baggage, is notably low at 1.4 per 1,000 at the Dubai hub, a figure nearly 30 times lower than some other airlines.
On a global scale, when Emirates customers' bags are unavoidably delayed, 91% are reunited with their owners within 72 hours. This achievement is particularly significant given that Emirates predominantly manages international baggage and transfers, which involve complex and longer journeys compared to domestic travel.
Emirates also excels in its Lost and Found operations, with 94% of valuable items recovered and returned to customers in Dubai within 60 minutes. This swift recovery is facilitated by a dedicated team and applies to essential items like passports, wallets, and phones found on Emirates aircraft and at its Dubai International (DXB) Terminal 3 hub.
In 2024, Emirates introduced Emirates Bag Connect, a tool available on the airline's app and website, providing customers with comprehensive tracking of their baggage journey. An additional feature allows customers to track mishandled bag delivery, now available at 80 stations across Emirates' network.
At the Emirates Dubai hub, from the 2.8 million bags handled monthly, an average of 2,300 bags are found without baggage tags. Emirates and dnata teams collaborate to proactively track the owners, successfully recovering and loading an average of 80% of these bags onto the aircraft before flight departure, ensuring minimal disruption to the customer experience.