Abu dhabi: As part of its commitment to enhance the quality of digital services and streamline communication with customers, Iskan Abu Dhabi has announced the launch of its new video call service. This innovative digital solution aims to improve the customer experience by enabling easier access to services without the need to visit service centers in person.
According to Emirates News Agency, the new service allows customers to receive direct support and guidance through live video calls with Iskan Abu Dhabi representatives. This offers citizens a flexible and interactive experience designed to make their journey smoother and more convenient.
Customers can access the service by booking an appointment in advance via the Iskan Abu Dhabi mobile application. They can choose from available time slots that best suit their schedule, and then receive a link to join the video call on MS Teams at the scheduled time.
This initiative is part of Iskan Abu Dhabi's ongoing efforts to drive digital transformation and deliver smart services that align with customer expectations. It also supports the Emirate's broader vision of a seamless, effort-free customer experience in line with the Abu Dhabi Government's digital agenda.
Iskan Abu Dhabi emphasized that visits to customer service centers are available strictly by prior appointment through the mobile app, ensuring a well-organized process and a more streamlined experience for all customers.